PRIVACY POLICY

Terms & Conditions – Shinyol

update date 17/06/2025

Welcome to Shinyol, an online platform offering a curated collection of abayas, kaftans, and elegant dresses.

Please read the following terms carefully before using the website or placing an order, as accessing or purchasing from the site indicates your acceptance of these terms:

1. General Information

• The website serves customers in Qatar and delivers to GCC countries.

• All products are carefully designed and displayed with accurate descriptions and images. However, slight variations in color may occur due to screen settings.

2. Orders & Payments

• Once a purchase is completed, you will receive a confirmation via email or SMS.

• Payment is accepted through secure online payment methods. Orders are only confirmed after successful payment.

3. Shipping & Delivery

• We offer delivery within Qatar and to GCC countries.

• Delivery time varies depending on location, but typically ranges from 2 to 7 business days.

• Shipping fees apply and will be shown at checkout before order confirmation.

4. Intellectual Property

• All content, including designs and visuals, is the property of Shinyol and may not be copied or reused without prior written permission.

5. Changes to Terms

• Shinyol reserves the right to update or modify these terms at any time. Continued use of the website implies acceptance of any changes made.

Privacy Policy – Shinyol

At Shinyol, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

• Name, phone number, email address, and shipping address.

• Payment details (processed securely; card information is not stored on our servers).

2. How We Use Your Information

• To process and deliver your orders.

• To communicate with you about updates, offers, or support (with your consent).

3. Data Protection

• We use industry-standard security practices to protect your data.

• We do not sell or share your information with third parties except those directly involved in fulfilling your order (e.g., delivery companies).

4. Cookies

• We use cookies to enhance your browsing experience and provide tailored services.

14-Day Return & Exchange Policy – Shinyol

Your satisfaction is important to us. At Shinyol, we offer a flexible return and exchange policy within 14 days of receiving your order.

General Conditions:

• Items must be unused, unwashed, and in original condition with all tags and packaging intact.

• Worn or damaged items will not be accepted.

• Customized or tailored items are non-returnable and non-exchangeable.

Steps to Request a Return or Exchange:

1. Contact us within 14 days of receiving your order, providing the reason for the return or exchange. Attach a photo if applicable.

2. After approval, we will coordinate a pickup from your address.

3. Once the item is inspected and approved, a refund will be issued to your original payment method within 7 business days.

Important Notes:

• Customers are responsible for return shipping fees unless the product was faulty or incorrect.

• Shinyol is not liable for any delays caused by the courier after dispatching the item.